Shipments are sent by the carrier, class and method requested by customers on their order entry form. We may substitute UPS for USPS service depending on destination at no additional cost to the customer. We cannot guarantee or be held responsible for in transit delivery times or service guidelines established by USPS, UPS, DHL or FedEx or any other common carrier. Furthermore, we are not liable for shipment delays, lost shipments, stolen mail, clerical or typographical errors by customers during the order entry process, inclement weather, customs impounds or any other in transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier. Additional custom fees, duties and/or import restrictions are the sole responsibility of export customers.
RETURN POLICY
We offer a thirty (30) day, money back, satisfaction guaranteed return policy. Returns must be made within 30 days of shipment to qualify under this policy. Under federal regulations for in-vitro test devices, only unopened, sealed diagnostic or forensic tests, test containers or vials, or test kits may be returned for credit. Test devices such as fertility monitors, thermometers, alcohol breath analyzers, and other non disposable, reusable merchandise must be undamaged and in original condition with all components and packaging originally sent and may be subject to a restocking fee of 15-25%. Credit will be issued only after inspection of all returns for conformity to this policy. Returned merchandise not in conformance will be held for 30 days and the customer notified by e-mail as to their options. In all cases, w e do not accept the return for credit of any item returned more than 30 days from shipment date. Any manufacturer warranty repairs or returns must be handled directly with the manufacturer. Original shipping costs are not refundable. All returns for credit must conform to the following procedure to insure accurate processing of credit issuance and/or replacement:
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Request a Return Authorization Number (RMA) by sending an e-mail to support@computershop.us with your original order number, date, and item(s) you wish to return.
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A return authorization number will be assigned and sent to you by return e-mail. Be sure to mark the address with the assigned RMA# and include a copy of your original order, order number or packing list to expedite processing and issuance of credit.
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Return the item(s) postage paid (insured return receipt is suggested on returns over $50) to:
Oteron Inc. |
Important: Opened, used, unsealed or otherwise damaged in-vitro test kits cannot be returned under federal regulations and credit will not be issued. Returns sent postage due or freight collect will not be accepted. Oteron cannot be responsible for unsolicited returns without an assigned return authorization number.
